RETURNS & EXCHANGES- As we close our doors, ALL SALES ARE FINAL so please shop carefully. We appreciate your understanding.
DAMAGED/DEFECTIVE MERCHANDISE- In the unfortunate event that an item you receive is damaged or defective, please contact us IMMEDIATELY at firstname.lastname@example.org to file a damage claim, so we can determine if the shipping carrier or the manufacturer are at fault. Photos of the damaged product, the packing box, and any packing materials will help us with the process, and expedite your refund. A damage claim MUST be made within 48 hours of delivery, and include all the information noted below. Once the claim process is complete, we can arrange for a replacement or refund of the damaged item.
Damage Claims- Damage claims MUST be made within 48 hours of receiving the item(s) or the claim will be denied. Please send damage claims to email@example.com
- With your camera or smartphone, take digital pictures right away. These photos MUST be submitted with your claim and include: images of the damaged goods, packaging materials, and outer shipping box. Claims submitted without photos will be denied.
- All original packaging materials MUST be kept during the damage claim process. The item(s) may be picked up by the shipping service to be reviewed for the claim. If the damaged goods are separated from the original packaging, the claim will be denied.
- Additionally, if the original packaging has been discarded, the claim can not be processed.