Customer Service

Have questions before you buy? Start here.

PAYMENT METHODS- Nested Sanctuary accepts Visa, Mastercard, American Express, Discover, and PayPal. Credit card payments are authorized for the full amount of your purchase via our secure payment processor at the time your order is placed. Because items may ship separately and at different times, you will only be billed/charged for items at the time each product is ready to ship out to you.

SALES TAX- Local sales tax will be applied to all orders shipping within the state of Texas.

SERVICE AREA- We currently ship to United States addresses only.  We apologize for any inconvenience or disappointment, and hope to open up international shipping options in the future.

SHIPPING RATES- Our items ship via US Postal Service and/or UPS Ground within the contiguous USA.  Orders >$35 ship for a flat rate of $10. Orders $35-$99 ship for a flat rate of $15. All orders $100+ ship for free. A surcharge of $25 is added to orders shipping to AK and HI.

SHIPPING ESTIMATES- We make our best effort to prepare your items for shipping in as little as 2-3 business days. Our goal is to have your purchase to you as soon as possible. However, items ordered together may ship in separate packages or on different days, and increased volume due to our closing sale will increase processing times. All shipping carriers are currently experiencing significant delays, so we are unable to guarantee ship dates or on-time arrival for holiday gifts. Once your order leaves our warehouse, all delays are beyond our control. If your order requires expedited shipping, please contact us. We will let you know within 24 hours if we are able to fulfill your request, and provide a custom shipping quote.

ORDER TRACKING- When your items are ready to ship, an email will be sent with tracking number(s) and carrier information. Please be sure to have orders delivered to a secure location. Nested Sanctuary is not responsible for lost/stolen packages or undeliverable parcels due to incomplete/insufficient shipping addresses.

RETURNS & EXCHANGES- As we close our doors, ALL SALES ARE FINAL so please shop carefully. Thank you for your understanding.

DAMAGED/DEFECTIVE MERCHANDISE- In the unfortunate event that an item you receive is damaged or defective, please contact us IMMEDIATELY at to file a damage claim, so we can determine if the shipping carrier or the manufacturer are at fault. Photos of the damaged product, the packing box, and any packing materials will help us with the process, and expedite your replacement. A damage claim MUST be made within 48 hours of delivery, and include all the information noted below. Once the claim process is complete, we can arrange for a replacement or refund of the damaged item.

Damage Claims- Damage claims MUST be made within 48 hours of receiving the item(s) or the claim will be denied. Please send damage claims to

  • With your camera or smartphone, take digital pictures right away. These photos MUST be submitted with your claim and include: images of the damaged goods, packaging materials, and outer shipping box. Claims submitted without photos will be denied.
  • All original packaging materials MUST be kept during the damage claim process. The item(s) may be picked up by the shipping service to be reviewed for the claim. If the damaged goods are separated from the original packaging, the claim will be denied.
  • Additionally, if the original packaging has been discarded, the claim can not be processed.
NEED MORE HELP? Contact Customer Service by email at